A. Our luxury ASM culture, our added value

ASM rolls-out brand ambassadors dedicated to your brand. ASM combine excellence with ISO 9001 certification, the expertise in the luxury industry with more than 10 years of working experience in this area and the "tailor-made" service which allows for full flexibility.

B. Our team

We have a simple hierarchy matrix allowing full availability of your dedicated team.

  • A team leader who is also your direct contact
  • Multilingual brand ambassadors, specialized and trained in your products and to the luxury industry too, selected with your prior agreement, motivated and involved in their role

C. Our methods

A documented set of procedures specific to your brand is implemented and allows our advisors to answer 95% of the questions raised by customers. Our Service Level Agreement is above that of other companies in the market place. We have a daily monitoring of quality thanks to:

  • a dedicated responsible person
  • an ISO 9001 certification
  • and powerful tools.

D. Our infrastructure

Our offices are structured in order to create a positive atmosphere among the teams with a unique environment and a standardization of each of the subsidiaries across the world.

Paris
New York
Brussels
Milan